Access to the customer menu
To log in, you will need the customer number for a Classic Hosting package (this can be found on the order confirmation, the contract, an invoice or in the customer information) and the email address for a Cloud Hosting package, as well as the password that you assigned when ordering, for example.
You can access your customer menu directly by clicking the Login button at the top of this page (blue bar), entering your customer number or email address and password in the corresponding field and then clicking Log in.
Forgotten your password?
If you no longer know the password for your Classic Hosting package, click on Login at the top of this page (blue bar) and enter your customer number in the corresponding field. Then click on Login to go to the login page (see image).
You can then have an e-mail sent to the e-mail address stored in the Classic Hosting package, which contains a link that you can use to set a new password. If you no longer have access to this e-mail address or no longer know it, please contact our support team.
If it is a cloud hosting package, please refer to the Login to order management instructions.
The login form for the TYPO3 backend appears. The user name assigned by us in the template templates is typo3-admin.
The password for the TYPO3 backend is not that of the customer menu, but was communicated to you in the e-mail "TYPO3 hosting plan (...) ready set up" in a one-time link. For your own projects, this was assigned by your programmer or your agency.
If you have forgotten to save your backend password or no longer know it, you must create a new backend user using the Install Tool. Alternatively, you can use our Setup Tool, which you can also use to create a new backend user.
Since TYPO3 version 10 LTS there is a forgotten password function on the backend login page, with which a backend user can request a new password. The prerequisite for this is that the user has entered a valid e-mail address in the backend settings.
Access data TYPO3 Install Tool
The password of the TYPO3 Install Tool is not the password of the customer menu, but was communicated to you in the e-mail "TYPO3 hosting plan (...) ready set up" in a one-time link. For your own projects, your programmer or agency has assigned this.
You can access the TYPO3 Install Tool in the TYPO3 backend via System ' Installation (TYPO3 <= 8 LTS), Administration and maintenance tools ' Settings (TYPO3 >= 9 LTS) and via the following URL:
name-der-domain.de/typo3/install.php
Up to TYPO3 version 8, the Install Tool is deactivated by default. To activate it, click on System ' Installation ' Activate installation tool in the TYPO3 backend.
As of TYPO3 version 9, activation is only required when calling the Install Tool via the URL. To do this, create an empty file with the name ENABLE_INSTALL_TOOL in the /typo3conf directory of the TYPO3 project. This can also be used as an alternative to activation for versions lower than 9 if there is no access to the backend.
If you have forgotten to save your Install Tool password or you no longer know it, you must enter the new hash value in Localconfig.php (TYPO3 <= 8) or LocalConfiguration.php (TYPO3 >= 9). Alternatively, you can use our Setup Tool, which you can also use to set a new password for the Install Tool.
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