How do I activate multi-factor authentication in cloud hosting?

In the following instructions, we will show you how to set up MFA (multi-factor authentication) in your cloud package for your order management and your customer menu.

Step 1: Login to order management

First, log into your order management at https://portal.jweiland.cloud. There you start the setup of the MFA in the menu on the left under the menu item "Security".

MFA order management overview — Overview of order management with the Security menu item.

Step 2: Selecting the menu item for setting up the MFA

Under "Security" you will then find the menu item "Two-way authentication (2FA)" at the top right. Please click on it.

MFA security setting — Selection of the menu item for setting up the MFA.

Step 3: Selecting the Google Authenticator

Our instructions describe how to use the Google Authenticator to use the MFA. Please click on "Activate" under "Google Authenticator".

MFA-Google-Auth — Selection of the Google Authenticator to use the MFA.

Step 4: Scan the QR code with the Google Authenticator app

In this step, the system will now display a QR code. Please scan this with your Google Authenticator app (in the Google Authenticator app, click on the large PLUS symbol at the bottom right and select "Scan QR code". The camera will then open to scan the QR code.)

After scanning the QR code, the newly added entry will be added to the end of your existing list.

Then click on "Next".

MFA QR code — Display of the QR code for scanning with the Google Authenticator app

Step 5: Enter the MFA code to confirm the setup

On the next page, the MFA code from the Google Authenticator app must now be entered once to confirm the MFA setup. Please enter the MFA code and click on "Submit".

MFA query code — Query of the configured MFA code to confirm the configuration.

Step 6: Setup of the MFA is confirmed

After entering the MFA code, you will receive confirmation that the MFA has been set up.

MFA facility confirmation — Confirmation of the establishment of the MFA.

Step 7: Requesting the MFA code when logging in

The next time you log in to order management at https://portal.jweiland.cloud, you will be asked for the MFA code. Please open the Google Authenticator app and enter the valid code on the website.

MFA query login — Query of the MFA code when logging into order management.

MFA for the customer menu

Step 1: Login to the customer menu (Plesk)

First you need to log in to your customer menu (Plesk). We will show you how to do this in the following instructions:

Login customer menu (Plesk)

Please return here after logging in to continue the setup.

Step 2: Open the parcel owner's settings

After you have logged in to the customer menu (Plesk), you must call up your profile settings. To do this, click on your name (in this example "Jochen Weiland") at the top right and then on "Edit profile".

Overview of the customer menu (Plesk) with access to the user's profile.

Step 3: Changing the MFA settings

In the user's profile, there is now the section "Multi-factor authentication (MFA)" at the bottom. There, please click on "Change current MFA settings".

Plesk MFA settings — Overview of the current MFA settings in the user's profile.

Step 4: Activation of multi-factor authentication

On the next page, check the "Activate multi-factor authentication" box. The QR code will now be displayed here, which you can scan with your authenticator app of choice.

After scanning, a new line with the MFA code for the Plesk will be displayed in your list of MFA codes. Under "Confirmation code", enter the current code and save the setting with "Save".

Note: Here you can also activate the "Remember device" function and set a time period. You will then only be asked for a new MFA code after the period has expired.

Plesk MFA activation — Activation of multi-factor authentication.

Plesk MFA QR code — Display of the MFA QR code for setup in the Authenticator app.

Step 5: Entering the MFA code when logging into the customer menu

The next time you log in to the customer menu (Plesk), you will be asked for the confirmation code (MFA code from your Authenticator app).

Plesk MFA query — Query of the MFA code when logging into the customer menu (Plesk)

Updated: 01.08.2025