Manage and set up e-mail accounts

Click on Email in the menu. Here you can now create a new e-mail inbox via "+ Create e-mail address".

Enter the name of your e-mail address and select the domain. Generate a password and display it (please save it in a password manager such as 1Password or KeePassXC).

With the option "Can be used to log in to Plesk", the mailbox user can configure his mailbox himself.

The "External email address" option is not a redirect, but is used to request a new password if a password is forgotten. Forwardings are created under the "Forwarding" tab.

The mailboxes are created with the size "unlimited" by default. However, you can also limit the mailbox size here, as in Classic Hosting, if a mailbox user should not be able to utilize the entire storage space.

Tip: Create multiple mailboxes with one .csv file.

In the domain settings under Domain: Email, you will find the bulk mail import function, which can be used to automatically create email mailboxes using a .csv file. New passwords are automatically generated for the mailboxes created.

You can request a .csv file from us, for example, if you need to move many email addresses from Classic to Cloud Hosting.

If you are still with another provider, ask them whether it is possible to export your mailboxes, forwarders and aliases to a .csv file.

For virtual domains or domains registered via us, where a separate mail server (MX record on external mail server) is used, the checkbox "Activate email service on this domain" must be removed.

The option "Procedure for emails to non-existent users" can be used to specify how the system should react to emails sent to non-existent email addresses.

If the e-mail mailboxes are to be accessed via webmail, make sure that Roundcube is activated for webmail.

Once the Let's Encrypt certificates have been set up for the domains used, this is stored under "SSL/TLS certificate for webmail" and "SSL/TLS certificate for e-mail".

For improved spam protection when sending emails, you should also activate DKIM spam protection.

The administrator of the package has the option of authorizing the mailbox owners to edit the mailbox settings themselves. These settings include

• Storing an "external e-mail address" to reset the password.
• Change password.
• Maximum number of emails that can be sent per hour.
• E-mail forwarding and whether a copy of the forwarded e-mails should be saved in the mailbox.
• Configure autoresponder.

To do this, the option "Can be used to log in to Plesk" must be activated in the mailbox settings.

The administrator then provides the mailbox owner with the URL for the Plesk login page so that the mailbox owner can log in with the e-mail address and the corresponding password.

To set up an e-mail address in the iPhone / iPad, go to the Settings app. There you scroll down to the Mail item, which you then call up.

Here you get an overview of the mail settings. Now click on Accounts. Your accounts will be displayed in the next window. Click on Add account.

The iPhone / iPad will suggest various options.
Click on Other.

Now select the item Add mail account.

The server settings are queried below. In this example, we are setting up an IMAP account.

The host name for incoming emails and outgoing emails is always your domain name. In this example, name-of-domain.com.

The data under Server for outgoing emails is not filled in. Please enter the server, your e-mail address and the password.

The settings will then be checked. This may take several minutes. Please be patient.

You must now enter the password for your e-mail address and then click Next.

In the next step, you will be asked what should be synchronized. Leave the settings as suggested by your iPhone / iPad (Mail yes, Notes no).

The account is now set up. However, adjustments still need to be made! Therefore, click on the SMTP item under Server for outgoing e-mails.

Click on the entry under Primary server (here in the example on name-der-domain.de).

In the server settings for outgoing emails, manually adjust the server port to 465. Then click on Done in the top right-hand corner. The iPhone / iPad will check the settings again. This may take some time again. Please be patient.

The e-mail address setup is now complete and you can use your mailbox in your Mail app.

A QR code can also be used for simple setup via the customer menu (Plesk). You can find this under the menu item Email. There you have to click on the i-symbol next to the desired e-mail address.

Then click on the Mail (iOS) option on an iPhone or iPad

The QR code will then be displayed. Scan it with your camera app and click on the name of your domain, which is displayed in yellow. Your browser app will then open and ask you for permission to import the profile.

Then click on Allow and then on Close.

The profile can now be found in the Settings app directly under the iCloud profile under Profile loaded. Now click on it.

The loaded profile will now be displayed. Now click on Install.

You must now confirm the installation of the profile separately with Install.

If the correct password has been entered, the setup is successful and the process can be confirmed with Done. The installation of the e-mail address is now complete.

Please enter your e-mail address here and then click on "Advanced options" and on "I would like to set up my account manually". Then click on "Connect".

In the next step, you then select whether you want to set up a POP3 or IMAP account. In this example, we will use IMAP.

You will now be asked to enter your account settings. Please enter the data as shown in the screenshot on the right.

The host name for incoming e-mail servers and outgoing e-mail servers is always mail. followed by your domain name. In this example mail.name-of-domain.com.

You will now be asked for the password for your e-mail inbox. Please enter your password and then click on "Connect".

If you receive an error message from Outlook that something has not worked, you must make a change to the server settings. Please click on "Change account settings".

You must now adjust the server settings for "Incoming e-mail" and "Outgoing e-mail".

Please change the servers as follows:

"Incoming e-mail"

Cloud hosting: Name of your domain (e.g. as here name-der-domain.de)
Classic hosting: sslin.de

"Outgoing e-mail"

Cloud hosting: Name of your domain (e.g. like here name-der.domain.de)
Classic hosting: sslout.de

Then click on "Next".

In the last step, the password must be confirmed again. Click on "Connect" and the account will be set up successfully.