All you have to do is start a small program (no installation or administrator rights required) and give us temporary access to your screen.
This allows us to show you directly on your screen what actions are required.
All data is transmitted in encrypted form and once you disconnect, we no longer have access to your computer.
(1) Click on one of the following two links to download and start the remote access program:
for Windows: TeamViewer Quicksupport (then click on "Run")
for Mac: TeamViewer Quicksupport (then click on "Open with Archive Utility")
(2) Tell us the ID and password displayed on the phone.
(3) Now we can help you.
Further information on TeamViewer (security, encryption, ...) can be found at www.teamviewer.com/de/
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