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Management of customer domains

In this tutorial, we will show you how to manage your customers' domains in your agency account.

Reading time approx. 15 minutes

Introduction

You order domains for your customers that are to be registered through us in your order management. Important: In the shopping cart, you must then select a different contact (your customer) as the domain owner, which is why you must first create your customers as contacts.

Before you can assign a domain, you must of course first create a service package and create a customer.

Domains that are registered with another provider and are not to be transferred to us can be created as a virtual domain directly in the domain administration.

Assign domain to the customer package in the agency plan

You can assign either a virtual domain or a domain registered through us to your customer's package.

To do this, click on the menu item Domain administration in your Cloud AGENTUR plan.

Customer overview

You will now see an overview of the customers you have created in the package. Select a customer by clicking on it.

Package overview of the customer

The display switches to the customer and the overview of their packages. Select a package by clicking on it.

Domain overview in the customer package

The domains already assigned to the package are now displayed. You can now add a virtual domain or a domain registered through us here.

Assign virtual domain

As shown in the picture, you can add a virtual domain to the package.

Assign domain registered through us

As shown in the two images, you can add a domain registered through us to the package.

If the desired domain is not in the selection, you still have to register the domain to the correct domain owner.

Register or transfer domain for customer

In order for you to register a domain to the correct domain holder, the customer must first be created as a contact in your order management. You can then order the domain as described under Registering or transferring domains.

You must then select the correct contact as the domain holder in the shopping cart.

Updated: 17.07.2024